1. Subject matter
This Agreement regulates all relations between:
Il Sole Lago Maggiore
Via Mazzini 38
21010 Castelveccana VA
ITALY
(referred to hereafter as “Il Sole Lago Maggiore”) and the customer regarding the use of Il Sole Lago Maggiore services (the “Services”) under the URL https://ilsolelagomaggiore.it
Please read these Terms of Service carefully before using the Services. These Terms of Service (collectively, with Il Sole Lago Maggiore Privacy Policy, located at https://www.ilsolelagomaggiore.it) apply to all users of the Services. If you are using the Services on behalf of an entity, organization, or company, you represent and warrant that you have the authority to bind such organization to these Terms of Service and you agree to be bound by these Terms of Service on behalf of such organization.
Buying or using Il Sole Lago Maggiore services implies that the user/customer has both read and accepted these Terms of Service. This is also indicated by a mandatory checkbox/dropdown during booking process. Il Sole Lago Maggiore reserves the right to change or modify current Terms of Service without prior notice.
2. The Service
Il Sole Lago Maggiore service consists in renting 2 flats located in Via Mazzini 38 21010 Castelveccana VA ITALY, according to description, characteristics posted on the dedicated website https://www.ilsolelagomaggiore.it
3. Booking Process
The availability of flats can be checked starting from the home page, according to your period of interest. The price displayed on the home page refers to 2 nights min. stay and current price season. Before sending your booking, you should give consent to “terms of service” & “privacy policy”, flagging the dedicated box.
3.1. Booking
Booking process could be started from the following buttons and pages:
- Book Now button on the home page
- Check availability button on flat dedicated pages
The exact price to be charged is calculated automatically using the booking form on the website and the final charge, including all taxes, will be displayed before the order is made.
The calendar on Il Sole Lago Maggiore is linked by ICal with other booking platforms and automatically update every 15 minutes. Once you book a flat, you will receive an email with request for confirmation. You have 24 hour to confirm the booking using the link provided by email.
3.2. Cancel Policy
14 days before arrival using the cancellation link, provided by confirmation email.
3.3. Prices
Prices vary based on low and high season / week and week-end. Prices can be modified by Il Sole Lago Maggiore at any time and without any notice. Please check the website for the current rooms prices. You could also contact us directly by email info@ilsolelagomaggiore.it and by phone +39 346 0672300, in relation to prices topics and requests.
3.4. Coupons
Coupons are managed and released by Il Sole Lago Maggiore with % of discount and due date. The coupon is identified by unique ID Number and can not be used twice. Il Sole Lago Maggiore will distribute the coupons by marketing strategy and customer loyalty policy. The coupons has to be used during the booking process (dedicated box by booking details page).
4. Payments
Il Sole Lago Maggiore regulates and accept payment by Paypal, Stripe or direct bank transfer (by request).
4.1. Payments Process
13 days before your arrival, you will receive a request of payment by Paypal or Stripe. You have 24 hours to perform the transaction. Once the payment will be registered, you will receive by email a receipt.
If the payment will be not performed within 24 hours, your booking will be cancelled automatically. Il Sole Lago Maggiore will send you a cancel confirmation email.
4.2. Payments Gateway
Payments may be completed through the PayPal / Stripe. We do not store or share any personal information associated with a payment (like Credit Card number, owner, or expiration date). Some information available in PayPal and Stripe is stored on PayPal/Stripe as part of the transaction history. More information about what information is stored and processed by payment processors is available on Il Sole Lago Maggiore Privacy Policy page.
Once the payment is completed, you will receive a receipt from Il Sole Lago Maggiore.
5. Disclaimer
While Il Sole Lago Maggiore makes every effort to ensure that the content of this website is accurate, the website is provided ‘as is’ and Il Sole Lago Maggiore makes no representations or warranties in relation to the accuracy or completeness of the information found on it. While the content of ilsolelagommagiore.it is provided with the utmost care and attention, we do not warrant that the information will always be up to date, be true and not misleading, or that this site will always (or ever) be available for use. This also includes any legal information related to cookie usage on websites.
We do not warrant that the servers that make this website available will be an error, virus, or bug-free and you accept that it is your responsibility to make adequate provisions for protection against such threats. We recommend scanning any files before downloading them.
Nothing on this website should be taken to constitute professional or legal advice or a formal recommendation and we exclude all representations and warranties relating to the content and use of this site. In no event will Il Sole Lago Maggiore be liable for any incidental, indirect, consequential, or special damages of any kind, or any damages whatsoever, including, without limitation, those resulting from loss of profit, loss of contracts, goodwill, data, information, income, anticipated savings or business relationships, whether or not advised of the possibility of such damage, arising out of or in connection with the use of this website or any linked websites.
6. Warranty
Il Sole Lago Maggiore service are provided ‘as is’ without warranty of any kind, either expressed or implied. In no event shall the juridical person of Il Sole Lago Maggiore be liable for any damages including, but not limited to, direct, indirect, special, incidental, or consequential damages or other losses arising out of the use of or inability to use Il Sole Lago Maggiore services.
7. Limitation of Liability for Loss or Damage
In conjunction with the Disclaimer and Warranty as explained above, you expressly understand and agree that any claim against us shall be limited to the amount you paid, if any, for use of services. Il Sole Lago Maggiore will not be liable for any direct, indirect, incidental, consequential, or exemplary loss or damage which may be incurred by you as a result of using our services, or as a result of any changes, data loss or corruption, cancellation, loss of access, or downtime to the full extent that applicable limitation of liability laws apply.
8. Support
All Il Sole Lago Maggiore users are eligible for support provided by email / phone. Support can be contacted using a email adress and mobile contacts number posted on the home page.
In case of any bugs/errors found by users, Il Sole Lago Maggiore Support makes all efforts to fix those errors/bugs.
Il Sole Lago Maggiore reserves the right to limit or cancel support in the following situations:
- unreasonable behavior by the client; such as bad language, racism, etc.
- continued/repeating requests that cannot (or should not) be managed in a reasonable time lapse.
- the client is not cooperative in providing additional details on the issues raised.
9. Termination
We have the right to terminate your access to any or all of our services at any time, without notice, for any reason, including without limitation, breach of these Terms of Service. We may also at any time, at our sole discretion, discontinue the products, website, or services or any part thereof without prior notice and you agree that we shall not be liable to you or any third party for any termination of your access to the products, website or services.
Privacy Policy
1. Identity of Il Sole Lago Maggiore
If there are any questions regarding this Privacy Policy you can contact Il Sole Lago Maggiore using the details below:
Il Sole Lago Maggiore
Via Mazzini 38
21010 Castelveccana VA
ITALY
info@ilsolelagomaggiore.it
2. What information do we collect?
You may visit our site anonymously although cookies are used to identify your session.
2.1. Contact form data
If you choose to use the inquiry form on our website, basic contact details are collected such as the email , name of the contact person and phone number (optional).
2.2. Account data / Booking Data
When you register for an account or set a booking , we collect and store your first name, last name, e-mail adress, phone number and country of origin, in order to manage the service and release a receipt after payment.
We do not collect or store your credit card information. All payments are collected using PayPal or Stripe payment processing systems, therefore we also store PayPal or Stripe transaction ID.
3. What do we use your information for?
Any of the information we collect may be used for one or more of the following purposes:
- To answer your inquiry;
- To manage your booking;
- To release a receipt after payment
- To contact you regarding our services;
- To identify you as a contracting party;
- To enable CookieScript to issue valid invoices and to process transactions;
- To enable secure login for you in the Service;
- To enable automated subscription handling;
- To provide you with automatically generated information on the End User clicks on the Pop-up buttons.
4. Legal basis
4.1. EU General Data Protection Regulation (GDPR)
The processing of your data is either based on your consent or in case the processing is necessary for the performance of a contract to which you are a party, or in order to take steps at your request prior to entering into a contract, cf. GDPR art. 6(1)(a)-(b).
If you are a resident of the EEA, you have the following data protection rights:
- If you wish to access, correct, update, or request deletion of your personal information, you can do so at any time by emailing info@ilsolelagomaggiore.it. Additionally, you can delete your account information by clicking the “Delete profile” button in your account > Profile section.
- In addition, you can object to the processing of your personal information, ask us to restrict the processing of your personal information, or request portability of your personal information. Again, you can exercise these rights by emailing info@ilsoleagomaggiore.it.
- Similarly, if we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
- You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
4.2. Children’s Online Privacy Protection Act Compliance
Il Sole Lago Maggiore is in compliance with the requirements of GDPR 2018. We will not intentionally collect any information from anyone under 13 years of age. Our website and services are directed at people who are at least 13 years old or older.
5. How do we protect your information?
Il Sole Lago Maggiore does not store any personally identifiable information about you online or using cloud storage unless those organizations comply with GDPR.
5.1. Confidentiality
All data is protected by password access. We do not request or keep financial information such as your bank account details. All personnel and subcontractors are required to sign a confidentiality agreement if full confidentiality is not part of the main agreement between the parties.
5.2. Transparency
Il Sole Lago Maggiore will keep you informed about changes to the processes to protect data privacy and security, including practices and policies. You may at any time request information on where and how data is stored, secured, and used.
5.3. Monitoring
Il Sole Lago Maggiore uses different internal and external monitoring tools to ensure high system performance and availability.
5.4. Personal Data breach notification
In the event that your data is compromised, Il Sole Lago Maggiore will notify you and the ICO within 72 hours by email with information about the extent of the breach, affected data, any impact on the Service, and our action plan for measures to secure the data and limit any possible detrimental effect on the data subjects.
“Personal Data Breach” means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal data transmitted, stored, or otherwise processed in connection with the provision of the service.